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Full Course List
Indicates course is part of a development plan
Document
- 500729: Used Trucks Needs Analysis
- 500732: VNRe Needs Analysis Form
- 500733: Volvo Needs Analysis Form
- 500745: Volvo – Onboarding Guide for Used Truck Sales Professionals
- 501702: Parts, Components, and Function Groups
- 501703: Warehouse Operations
- 501704: Shipping and Receiving
- 501705: Delivery Driver and Parts Runner
- 501706: Front and Back Counterperson
- 501867-01: Volvo UCHP Reference Guide Volume 1
- 501867-02: Volvo UCHP Reference Guide Volume 2
- 501867-03: Volvo UCHP Reference Guide Volume 3
eLearning
- 500503: Volvo Reman Advantage
- 500505: Getting to Know the Regional Haul Customer
- 500514: Volvo Connected Vehicle Services
- 500515: Volvo Uptime Services
- 500516: Registration for Volvo Remote Programming
- 500517: Registering for Volvo Action Service and Remote Diagnostics
- 500518: Uptime Traffic Report Dashboard
- 500527: Volvo Truck Models
- 500535: Volvo Navigating Case-Based Reasoning (CBR)
- 500537: Introducing the VHD
- 500570: Volvo Protection Plans
- 500572: Volvo Engines
- 500573: Volvo I-Shift
- 500574: Volvo Dynamic Steering Video Compilation
- 500575: Volvo Financial Services
- 500588: Volvo Managing Obsolescence: Improving Your Bottom Line
- 500589: Volvo Effective Parts Ordering
- 500592: Volvo CEM: An Introduction to the Service Experience
- 500593: Volvo Monitoring CEM Performance
- 500594: Volvo Addressing Customer Feedback
- 500595: Volvo Maximizing Survey Responses
- 500647-01: Volvo Parts – The Forward Flow
- 500647-02: Volvo Parts – The Reverse Flow
- 500647-03: Volvo Parts LinQ DFS System and Help Access
- 500648: Volvo Connected Vehicle Analytics
- 500649: Volvo Core Service Contract
- 500650: Truck Fundamentals
- 500654: Volvo Introduction to Electronics
- 500667: VNR Battery Electric Vehicle (BEV) Safety Training Basics
- 500668: VNR Electric Introduction
- 500669: VNR Electric Product
- 500670: Selling Volvo Blue
- 500671: Volvo Fleet Maintenance Manager
- 500672: Volvo Emissions Standards and What They Mean
- 500673: Volvo Introduction to Aerodynamics
- 500676: Volvo Failure Analysis
- 500678: Volvo Automated Transmissions for Fleets
- 500681-01: Volvo Impact for Fleets: Introduction
- 500681-02: Volvo Impact for Fleets: Module A
- 500681-03: Volvo Impact for Fleets: Module B
- 500688: Volvo Using UCHP: How to View Campaigns by Dealer
- 500690: Volvo Using UCHP: How to View Coverage Information
- 500692: Volvo Using UCHP: How to Navigate Within UCHP
- 500693: Volvo Using UCHP: How to View Open Campaigns
- 500697: Volvo Using UCHP: How to View Repair History
- 500698: Volvo Using UCHP: How to Return Parts Submitted on a Claim
- 500703: Volvo Using UCHP: How to View Technical Data
- 500711: Volvo Electric Performance Generator
- 500712: Volvo Gold Contract
- 500713: VNR Electric Walkaround
- 500714: VNR Electromobility Charging Infrastructure
- 500715: VNR Electric Total Cost of Ownership
- 500737: Volvo Customer Relationship Management (CRM) Tool
- 500738: Volvo’s Fleet Manager Guide
- 500744: Welcome to Volvo: Introduction Video
- 500746: Volvo – Used Truck Product Knowledge
- 500747: Volvo – Planning Your Sales Day
- 500748: Volvo – Selling on Social Media
- 500749: Volvo – Qualifying Used Truck Customers
- 500750: Volvo – Selling Virtually
- 500751: Volvo – Overcoming Objections
- 500752: Volvo – Selling the Value of Used Trucks
- 500753: Volvo – Financing New Trucks
- 500754: Volvo – The Used Truck Handover Process
- 500756: Volvo Onboarding Guide for Used Truck Sales Managers
- 500757: Volvo Used Sales Managers – Developing Your Team
- 500774: Volvo Power Take-Off
- 500850: Volvo New Truck – Onboarding Guide
- 500851: Volvo New Truck – Dealership Tour
- 500852: Volvo New Truck – Dynamic Steering
- 500853: Volvo New Truck – Planning Your Sales Day
- 500854: Volvo New Truck – Selling on Social Media
- 500855: Volvo New Truck – Selling Virtually
- 500856: Volvo Uptime
- 500857: Volvo New Truck – Taking Trades
- 500858: Volvo New Truck – Handover Process
- 500859: Volvo New Truck – Sales Tools
- 500860: Volvo Registration Tool (RT) User Guide
- 500861: Volvo Connect Registration Job Aid
- 500891: Volvo Delivering Positive Customer Experiences
- 500892: Volvo Art of Listening and Asking Questions
- 500893: Volvo Handling Difficult Conversations
- 500894: Volvo Cross-Cultural Communication
- 500895: Volvo Managing Unconscious Bias
- 500896: Volvo Determining Customer Needs
- 500897: Volvo Responding to Customer Needs
- 500898: Volvo Building Trust and Enhancing Value
- 500899: Volvo Managing Workplace Conflict
- 500900: Volvo Maintaining Confidentiality
- 500921: Volvo DEF Sensor
- 500922: Volvo PM Sensor
- 500923: Volvo NOX Sensor
- 500924: Volvo TEMP Sensor V2
- 500925: Volvo SCR Muffler
- 500926: Volvo DEF Pump
- 500927: Volvo AHI Module
- 500928: Volvo AHI Nozzle
- 500951: All-New Volvo VNL: Designed to Change Everything
- 500952: All-New Volvo VNL: Fuel Efficiency
- 500953: All-New Volvo VNL: Safety
- 500954: All-New Volvo VNL: Driver Environment
- 500955: All-New Volvo VNL: Uptime
- 500956: All-New Volvo VNL: Connected Services
- 500971: Volvo CET Roadmap
- 500972-01: Volvo Battery Electric (BEV) Library
- 500973: VNR Electric Decommissioning and Commissioning
- 500974: VNR Electric Preparedness Pitstop Assessment
- 501046: Volvo Measuring Tools
- 501053: How to Interpret the VIN of a Volvo Truck
- 501057: Volvo Introduction to TM2
- 501102: Volvo Air Brake Fundamentals
- 501103: Volvo Air in the Fuel System, Check
- 501106: Volvo Bendix ABS-6 Advanced with ESP Stability System
- 501107: Volvo Diesel Engine Basics
- 501110: Volvo eService for Technical Support Requests
- 501111: Volvo Exhaust Aftertreatment System (EATS) Overview
- 501113: Volvo Impact for Service: Introduction
- 501114: Volvo Impact for Service: Module A
- 501115: Volvo Impact for Service: Module B
- 501117: Volvo Introduction to Weight Distribution
- 501118: Volvo Lubrication Training 1 – Fundamentals of Lubrication
- 501119: Volvo Lubrication Training 2 – HD Diesel Engine Lubrication
- 501120: Volvo Lubrication Training 3 – HD Truck Gear Lubrication
- 501121: Volvo Lubrication Training 4 – HD Truck Grease Lubrication
- 501122: Volvo Lubrication Training 5 – HD Coolants and Anti-Freeze
- 501123: Volvo Parts Purchasing
- 501126: Volvo Remote Diagnostics for Sales
- 501127: Volvo Remote Diagnostics: Managing the Process
- 501128: Volvo SCR Familiarization
- 501129: Volvo Selling the 6×2 with Adaptive Loading
- 501135: Volvo Weight Distribution of Cantilever Objects
- 501136: Volvo Weight Distribution of Multiple Objects
- 501331: Volvo Automated Transmissions for Dealers
- 501334: Core Management: Preventing Profit Erosion
- 501334: Volvo Core Management: Preventing Profit Erosion
- 501371: JPRO Training Videos
- 501373: Volvo VNR
- 501405-01: Volvo Data Links Diagnostics eLearning #1
- 501405-02: Volvo Data Links Diagnostics eLearning #2
- 501534: The Volvo Vehicle Registration Process – Overview
- 501535: The Volvo Vehicle Registration Process – Bringing the Truck Online
- 501537: The Volvo Vehicle Registration Process – Depot Management
- 501542: Volvo VNL
- 501600-01: VSS Series – TDP Applications
- 501600-02: VSS Series – Message Board
- 501600-03: VSS Series – Create a Customer Order
- 501600-04: VSS Series – How to Spec a Truck
- 501600-05: VSS Series – Quick Quote Auto Approval Process
- 501600-06: VSS Series – Ordering a Stock Truck
- 501600-07: VSS Series: Available/Stock Vehicle Process (AVS) – Prior to Invoice and Invoiced Units
- 501600-08: VSS Series – View, Manage, and Change Orders in Order Manager (OM)
- 501600-09: VSS Series – How to Return a Truck to Stock
- 501600-10: VSS Series – How to Resolve Error Message: Stock Truck Quotes
- 501646: Volvo Heavy-Duty Truck Transmission Basics Module 1
- 501647: Volvo Heavy-Duty Truck Transmission Basics Module 2
- 501691: Volvo Parts Manager Hiring Manager Guide
- 501692: Volvo Parts Manager Foundation
- 501701: Volvo Trucks Overview
- 501707: Outside Parts Sales
- 501709: Volvo Impact Menu Overview
- 501710: Volvo Impact Parts Tab
- 501711: Volvo Impact Information Concern Report (ICR)
- 501712: Volvo Impact Service Tab
- 501815: Volvo Warranty Fundamentals eBook
- 501818: Selling DEX
- 501819: Selling Road Choice
- 501825: Volvo “It Comes with the Sign”
- 501826: Selling Volvo Reman
- 501845: Introduction to VDA+ and the Start Screen
- 501846: VDA+ Outstanding Campaigns per Vehicle
- 501847: VDA+ SCC Performance Dealer
- 501848: VDA+ Customer Database Create a New Customer
- 501849: VDA+ Report Card Entry and Customer Contact Maintenance
- 501850: VDA+ Search Vehicle Function
- 501851: VDA+ Components
- 501852: VDA+ Coverage Information
- 501853: VDA+ Customer Adaptations
- 501854: VDA+ Parameters
- 501855: VDA+ PID Codes
- 501856: VDA+ Variants
- 501857: VDA+ Vehicle Text
- 501858: VDA+ Report Card Entry Registering More than One Chassis
- 501887: Volvo Warranty Labor Codes: Anatomy of a Labor Code
- 501888: Volvo Finding the Correct Labor Code in Impact
- 501889: Volvo Addressing a Missing Labor Code
- 501890: Volvo Filing a Claim with Correct Labor Codes
- 980120: Basic Electrical Lesson 1
- 980121: Basic Electrical Lesson 2
- 980122: Basic Electrical Lesson 3
- 980123: HVAC Fundamentals
- 980124: CAN Bus System Fundamentals
- 980161: Impact U – Fundamentals
- 980162: Impact U – Investigate
- 980163: Impact U – Meet
- 980164: Impact U – Probe
- 980165: Impact U – Apply
- 980166: Impact U – Convince
- 980167: Impact U – Tie It Up
- 980168: Impact U – Next Steps
- 980464: JOST Fifth Wheel 101 – Topplate Maintenance
- 980465: JOST Fifth Wheel 102 – Topplate Troubleshooting
- 980466: JOST Fifth Wheel 103 – Air Slide Troubleshooting
- 980467: JOST Fifth Wheel 104 – Lock Jaw and Cushion Ring Replacement
In-person
- 500567: Powertrain Spec’ing Bootcamp
- 500624: Used Truck Sales Professional Training
- 500625: Used Truck Sales Manager Training
- 500716-01: Volvo VNR Battery Electric Sales Process
- 500975-01: Volvo CET Decommissioning and Commissioning Electric Vehicles
- 501217: Volvo Engine Overhaul
- 501219: Volvo I-Shift Design and Function
- 501220: Volvo I-Shift Diagnostics
- 501242: Volvo Electrical Diagnostics
- 501243: Volvo Emissions Diagnostics
- 501400: The Ultimate Service Advisor
- 501403: Volvo Electrical Troubleshooting
- 501404: Volvo Engine Diagnostics
- 501405-04: Volvo Data Links Diagnostics
- 501791: Volvo New Vehicle Sales Professional ILT
Study Guide
Virtual
- 500541: Volvo Warranty Information Systems
- 500662: Parts LinQ Q&A
- 501399: Introduction to ASIST
- 501402: Volvo Information Systems
- 501405-03: Volvo Data Links Diagnostics Virtual Training
- 501607: Volvo VSS Virtual Training
- 501735: Parts Advisor – Session 1
- 501736: Parts Advisor – Session 2
- 501737: Parts Advisor – Session 3
- 501738: Parts Advisor – Session 4
- 501778: Warranty Fundamentals
- 501779-1: Volvo Managing the Warranty Process: Tools, Systems, and Resources
- 501779-2: Volvo Managing the Warranty Process: Communication and Collaboration Practices
- 501779-3: Volvo Managing the Warranty Process: Warranty Claim Scenarios and Solutions
- 980518: Parts Operations Management Virtual Training Program
- 980521: Service Operations Management
- 980735: IMPACT Selling® for Parts Sales Professionals
Virtual and In-person
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.