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COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales980199: Asking for Sales and Referrals

Asking for Sales and Referrals

Develop the ability to confidently ask for the sale and solicit referrals during the Tie-It-Up Step.

By the end of this course, participants will be able to:

  • Understand the importance of timing and approach when asking for the sale
  • Identify opportune moments to ask for referrals during customer interactions
  • Learn how to frame referral requests positively and confidently
  • Understand the importance of follow-up and nurturing relationships with customers 

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.