Service
Service Course List
Indicates course is part of a development plan
eLearning
- 500518: Uptime Traffic Report Dashboard
- 500527-01: Volvo Product Overview
- 500535: Volvo Navigating Case-Based Reasoning (CBR)
- 500592: Volvo CEM: An Introduction to the Service Experience
- 500593: Volvo Monitoring CEM Performance
- 500594: Volvo Addressing Customer Feedback
- 500595: Volvo Maximizing Survey Responses
- 500650: Truck Fundamentals
- 500654: Volvo Introduction to Electronics
- 500667: VNR Battery Electric Vehicle (BEV) Safety Training Basics
- 500668: VNR Electric Introduction
- 500669: VNR Electric Product
- 500688: Volvo Using UCHP: How to View Campaigns by Dealer
- 500690: Volvo Using UCHP: How to View Coverage Information
- 500692: Volvo Using UCHP: How to Navigate Within UCHP
- 500693: Volvo Using UCHP: How to View Open Campaigns
- 500697: Volvo Using UCHP: How to View Repair History
- 500703: Volvo Using UCHP: How to View Technical Data
- 500891: Volvo Delivering Positive Customer Experiences
- 500892: Volvo Art of Listening and Asking Questions
- 500893: Volvo Handling Difficult Conversations
- 500894: Volvo Cross-Cultural Communication
- 500895: Volvo Managing Unconscious Bias
- 500896: Volvo Determining Customer Needs
- 500897: Volvo Responding to Customer Needs
- 500898: Volvo Building Trust and Enhancing Value
- 500899: Volvo Managing Workplace Conflict
- 500900: Volvo Maintaining Confidentiality
- 500921: Volvo DEF Sensor
- 500922: Volvo PM Sensor
- 500923: Volvo NOX Sensor
- 500924: Volvo TEMP Sensor V2
- 500925: Volvo SCR Muffler
- 500926: Volvo DEF Pump
- 500927: Volvo AHI Module
- 500928: Volvo AHI Nozzle
- 501053: How to Interpret the VIN of a Volvo Truck
- 501102: Volvo Air Brake Fundamentals
- 501107: Volvo Diesel Engine Basics
- 501113: Volvo Impact for Service: Introduction
- 501114: Volvo Impact for Service: Module A
- 501115: Volvo Impact for Service: Module B
- 501371: JPRO Training Videos
- 501646: Volvo Heavy-Duty Truck Transmission Basics Module 1
- 501647: Volvo Heavy-Duty Truck Transmission Basics Module 2
- 501845: Introduction to VDA+ and the Start Screen
- 501846: VDA+ Outstanding Campaigns per Vehicle
- 501847: VDA+ SCC Performance Dealer
- 501848: VDA+ Customer Database Create a New Customer
- 501849: VDA+ Report Card Entry and Customer Contact Maintenance
- 501850: VDA+ Search Vehicle Function
- 501851: VDA+ Components
- 501853: VDA+ Customer Adaptations
- 501854: VDA+ Parameters
- 501855: VDA+ PID Codes
- 501856: VDA+ Variants
- 501857: VDA+ Vehicle Text
- 501858: VDA+ Report Card Entry Registering More than One Chassis
- 980123: HVAC Fundamentals
In-person
Virtual and In-person
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.