Volvo CEM: An Introduction to the Service Experience

Name: Volvo Trucks Academy
Price range: $

Course Number:: 500592
Training Type:: Online Class

Parts Professional

Training Hours:: Less than 1 hour

An introduction to the Customer Experience Management (CEM) process and the basic concepts that form the underpinnings of successful dealership CEM. Upon completion, the participant should be able to:

Define CEM
Explain how CEM can influence service department performance
Define and explain NPS and the three key drivers

Launch