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COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales500905: Volvo Sales CEM: Maximizing Survey Responses

Volvo Sales CEM: Maximizing Survey Responses

Customer Experience Management success relies on getting a consistent flow of feedback from your customers, timely response, and continuously adapting to the feedback received. As with any survey, the more people invited who complete it, the more helpful the survey data will be.

This course focuses on maximizing your survey responses. It introduces ways you can improve the volume and quality of your survey responses using Qualtrics and offers ideas for putting those responses to use for continuous improvement.

Training type: eLearning

Your ability to view this course in Navigator is determined by prerequisite completion or curriculum availability. Visit Navigator for more information. 

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Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.