Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales500737: Volvo Customer Relationship Management (CRM) Tool

Volvo Customer Relationship Management (CRM) Tool

This course introduces Customer Relationship Management or CRM and explains how the Volvo CRM tool can assist sales professionals in managing their customers.  Upon completion of this course, participants will be prepared to execute the following tasks in our CRM tool:

  • Create new customer records
  • Plan & track customer communications
  • Monitor all customer relationship progress
  • Share activities & results with managers

Course type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Volvo Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.