Volvo

COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Parts980735: IMPACT Selling® for Parts Sales Professionals

IMPACT Selling® for Parts Sales Professionals

IMPACT Selling provides parts professionals with a highly effective sales framework that guides participants in the sales process with each customer or prospect. Participants will also learn how to effectively share account information and allocate time and resources.

This interactive and tactical virtual workshop incorporates class discussion, individual and group exercises, and customized practice scenarios designed to reinforce application of the sales process. A personal assessment customizes the course to each participant. Participants leave equipped with strategies that can be implemented immediately to improve on-the-job performance.

This course is taught in seven virtual sessions. See Navigator for details.

The Brooks Group TriMetrix® Sales Assessment must be completed prior to attending the IMPACT Selling for Parts Sales Professionals course.

Training type: Virtual

Cost: see Navigator

Training hours: 16

Test-out: No

Intended for: Outside parts sales professionals

Prerequisite: Parts professional status

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.