Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Service500535: Volvo Navigating Case-Based Reasoning (CBR)

Volvo Navigating Case-Based Reasoning (CBR)

The Case Based Reasoning (CBR) system gives you the ability to search for diagnostic and service solutions in an intuitive and efficient manner. It is built on a platform that will continue to expand to cover more support related areas and include additional functionality.  Upon successful completion of this course, participants will be able to:

  • Navigate the CCMP platform for case-based reasoning
  • Locate published service information related to vehicle issues
  • Enter and complete diagnostics sessions from the CCMP
  • Locate and view previous diagnostics sessions for specific vehicles

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Volvo Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.