Volvo

COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales980169-01: IMPACT Selling® for Sales Professionals

IMPACT Selling® for Sales Professionals

IMPACT Selling provides sales professionals and newcomers to sales with a highly effective sales framework that guides participants in the sales process with each customer or prospect. Participants will learn to have more effective sales calls, have more success finding and gaining leads, and connect with people making purchasing decisions in a way that leads to more closed business.

This interactive and tactical workshop incorporates class discussion, individual and group exercises, and customized practice scenarios designed to reinforce application of the sales process. A personal assessment customizes the course to each participant. Participants leave equipped with strategies that can be implemented immediately to improve on-the-job performance.  

This is a fantastic course for all dealer personnel to ensure they are ready to take part in the total selling process.

Training type: In-person

Cost: See Navigator

Training days: 2

Test-out: No

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability. No-show and late cancellation policies apply. Visit Navigator for details.

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.