Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Service500593: Volvo Monitoring CEM Performance

Volvo Monitoring CEM Performance

An introduction to the Qualtrics system and how to use it to track CEM progress within a dealership. Upon completion, the participant should be able to:

  • Navigate the Qualtrics system
  • Identify the Home dashboard and its uses
  • Identify the Home tab and its uses
  • Locate and identify the dealership’s NPS and Three Key Driver metrics
  • Locate and use the Resources tab

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Volvo Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.