Service500593: Volvo Monitoring CEM Performance
Volvo Monitoring CEM Performance
An introduction to the Qualtrics system and how to use it to track CEM progress within a dealership. Upon completion, the participant should be able to:
- Navigate the Qualtrics system
- Identify the Home dashboard and its uses
- Identify the Home tab and its uses
- Locate and identify the dealership’s NPS and Three Key Driver metrics
- Locate and use the Resources tab
Training type: eLearning
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.