Volvo
Volvo

COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales500917: Introduction to Customer Experience (CX)

Introduction to Customer Experience (CX)

Customer experience is the perception that customers have of your dealership, based on interactions across all touchpoints, people, and technology over time. 

Delivering an exceptional customer experience helps drive your dealership’s success. This course shares the visions that exemplify and guide the way to creating a superior experience for your customers.

At the end of this course, you will understand:

  • How customer experience relates to the way customers perceive your business 
  • The direct impact that perception has on your dealership

Training type: eLearning

Your ability to view this course in Navigator is determined by prerequisite completion or curriculum availability. Visit Navigator for more information. 

Open in Navigator

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.