Service Advisor Information Systems
This course serves as an introduction to and overview of the systems used in the service department for various service roles.
Topics covered include:
Trucks Dealer Portal
ASIST
eService
PHV
Aftermarket Sales Kit
Impact
UCHP
Dealer Insights
Case-based Reasoning
VDA+
Customer Experience Management
Premium Tech Tool
Warranty Operations Manual
Training type: Virtual
Cost: See Navigator
Training hours: 1.5
Test-out: No
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.