Volvo

COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Service500543: Volvo Service Advisor Information Systems

Volvo Service Advisor Information Systems

This course serves as an introduction to and overview of the systems used in the service department for various service roles.

Topics covered include:

Trucks Dealer Portal
ASIST
eService
PHV
Aftermarket Sales Kit
Impact
UCHP
Dealer Insights

Case-based Reasoning
VDA+
Customer Experience Management
Premium Tech Tool
Warranty Operations Manual

Training type: Virtual

Cost: See Navigator

Training hours: 1.5

Test-out: No

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.