Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Customer Service500891: Volvo Delivering Positive Customer Experiences

Volvo Delivering Positive Customer Experiences

Apply techniques for positive phone, face-to-face, and written interactions.

  • Respond clearly, completely, and respectfully
  • Use appropriate opening and closing lines in messages
  • Understand basics of composing a message
  • Things to avoid (jargon, acronyms)

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Volvo Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.