Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Customer Service500899: Volvo Managing Workplace Conflict

Volvo Managing Workplace Conflict

Discuss strategies for managing conflicts with internal or external customers

  • Demonstrate conflict management skills (e.g., address face-to-face, avoid office gossip, look for common ground, be curious)
  • Demonstrate generational conflict management strategies
  • Show where to find support at Volvo

Training type: eLearning

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Reach out to the Volvo Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.