Volvo

COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales500857: Volvo New Truck – Taking Trades

Volvo New Truck – Taking Trades

In this course, you will learn how to confidently engage in discussions about trades with your customers by learning common trade terminology, when to bring up trades in the sales conversation, how to involve key players, as well as the process for using PAWS to submit remarketing requests.

After completing this course, you will be able to:

  • Explain the importance of confidently discussing trades with customers
  • Define common trade terminology
  • Discuss trades with your customer
  • Use your team to navigate the trades process

Training type: eLearning

Your ability to view this course in Navigator is determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.