Customer Service500897: Volvo Responding to Customer Needs
Volvo Responding to Customer Needs
Given a scenario, determine how to adapt to the needs of the customer in the moment.
- Use empathy (word selection, tone)
- Employ creative problem-solving techniques
- Demonstrate flexibility
Training type: eLearning
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.