Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Customer Service500895: Volvo Managing Unconscious Bias

Volvo Managing Unconscious Bias

Describe the value of overcoming assumptions and minimizing bias

  • Shows examples of assumptions and bias and their effects
  • Describes techniques to address assumptions and bias
  • Provides definition, examples, and impact of microagressions

Training type: eLearning

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Reach out to the Volvo Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.