Customer Service500891: Volvo Delivering Positive Customer Experiences
Volvo Delivering Positive Customer Experiences
Apply techniques for positive phone, face-to-face, and written interactions.
- Respond clearly, completely, and respectfully
- Use appropriate opening and closing lines in messages
- Understand basics of composing a message
- Things to avoid (jargon, acronyms)
Training type: eLearning
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.