Customer Service500892: Volvo Art of Listening and Asking Questions
Volvo Art of Listening and Asking Questions
Explains how to listen effectively and ask purposeful questions
- Demonstrate honest curiosity
- Ask purposeful poen-ended questons
- Listen deeply
- get to the root of customers’ challenges
Training type: eLearning
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Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.