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COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales980191: Fundamentals of Customer Focus

Fundamentals of Customer Focus

Discover techniques to keep your customer at the forefront—throughout the entire sales process.

By the end of this course, participants will be able to:

  • Recognize customer needs and wants and align products or services accordingly
  • Understand the importance of adapting the sales process when facing challenges
  • Apply principles of consultative selling to build trusted advisor relationships
  • Assess the current stage of engagement using the IMPACT process in alignment with the customer’s buying journey

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Open in Navigator

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.