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COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Sales980193: Engaging with Different Behavior Styles

Engaging with Different Behavior Styles

Identify and adapt to different behavior styles for better engagement and communication.

By the end of this course, participants will be able to:

  • Identify and differentiate between the four customer behavior styles to enhance understanding of how individuals may express themselves in various situations
  • Comprehend the concept of “meeting in neutral” and gain insight into its importance in navigating customer interactions
  • Reflect on personal challenges in connecting with specific behavior styles
  • Develop strategies for effectively connecting with customers regardless of behavior style

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.