Parts
Parts Course List
Indicates course is part of a development plan
Document
eLearning
- 500503: Volvo Reman Advantage
- 500588: Volvo Managing Obsolescence: Improving Your Bottom Line
- 500589: Volvo Effective Parts Ordering
- 500647-01: Volvo Parts – The Forward Flow
- 500647-02: Volvo Parts – The Reverse Flow
- 500647-03: Volvo Parts LinQ DFS System and Help Access
- 500650: Truck Fundamentals
- 500667: VNR Battery Electric Vehicle (BEV) Safety Training Basics
- 500668: VNR Electric Introduction
- 500669: VNR Electric Product
- 500692: Volvo Using UCHP: How to Navigate Within UCHP
- 500698: Volvo Using UCHP: How to Return Parts Submitted on a Claim
- 500759-01: Volvo Parts Overview
- 500759-02: Volvo Warehouse, Component Parts, and Function Groups
- 500759-03: Volvo Roles in the Parts Department
- 500891: Volvo Delivering Positive Customer Experiences
- 500892: Volvo Art of Listening and Asking Questions
- 500893: Volvo Handling Difficult Conversations
- 500894: Volvo Cross-Cultural Communication
- 500895: Volvo Managing Unconscious Bias
- 500896: Volvo Determining Customer Needs
- 500897: Volvo Responding to Customer Needs
- 500898: Volvo Building Trust and Enhancing Value
- 500899: Volvo Managing Workplace Conflict
- 500900: Volvo Maintaining Confidentiality
- 501006-7: Mastering SOPs: a Roadmap to Success in Your Dealership
- 501053: How to Interpret the VIN of a Volvo Truck
- 501107: Volvo Diesel Engine Basics
- 501334: Core Management: Preventing Profit Erosion
- 501334: Volvo Core Management: Preventing Profit Erosion
- 501646: Volvo Heavy-Duty Truck Transmission Basics Module 1
- 501647: Volvo Heavy-Duty Truck Transmission Basics Module 2
- 501691: Volvo Parts Manager Hiring Manager Guide
- 501692: Volvo Parts Manager Foundation
- 501701: Volvo Trucks Overview
- 501707: Outside Parts Sales
- 501709: Volvo Impact Menu Overview
- 501710: Volvo Impact Parts Tab
- 501711: Volvo Impact Information Concern Report (ICR)
- 501712: Volvo Impact Service Tab
- 501818: Selling DEX
- 501819: Selling Road Choice
- 501825: Volvo “It Comes with the Sign”
- 501826: Selling Volvo Reman
In-person
Job aid
- 500508-01: Introduction to Core Management
- 500508-02: Using CMS: How to Create a Core Return
- 500508-03: Using CMS: Packaging Cores
- 500508-04: Using CMS: Scheduling Core Returns
- 500508-05: Using CMS: Editing a Shipment
- 500508-06: Using CMS: Inspection Reports
- 500508-07: Using CMS: Core Balance
- 500508-08: Using CMS: Credit History
- 500508-09: Using CMS: Part Cross
- 500508-10: Using CMS: Outright Purchase and Reconciliation
Study Guide
Video
Questions?
Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.