The Volvo Trucks Academy Parts Professional Development Plan: Real-world Knowledge for Customer Success

The Volvo Trucks Academy Parts Professional Development Plan has been redesigned to strengthen product, system, and application knowledge while building the consultative skills that help parts professionals stand out as trusted advisors to their customers.

What’s new?

A holistic view of how the parts role supports the entire dealership and its customers.

System expertise with IMPACT, PartsLinQ, CMS, and VDA+ to improve efficiency and accuracy.

Scenario-based learning that develops communication skills, customer trust, and sales confidence.

An in-person Capstone experience that ties everything together in real-world situations for immediate application.

The updated plan helps employees progress smoothly from foundational knowledge to professional-level performance, advancing skills that enhance both employee confidence and customer trust — while creating clear pathways for career growth within the dealership.

Visit Navigator and get started today.