Volvo Trucks Academy Launches Principles of Customer Experience Management Curriculum
The Principles of Customer Experience Management curriculum provides a fundamental explanation of the dealer CEM program, its contributions to service success, and how using the Qualtrics system can maximize your impact on customer experience.
The curriculum consists of four courses:
• 500592: Volvo CEM: An Introduction to the Service Experience
• 500593: Volvo Monitoring CEM Performance
• 500594: Volvo Addressing Customer Feedback
• 500595: Volvo Maximizing Survey Responses
See the curriculum here.