Volvo
Volvo Trucks Academy Launches Principles of Customer Experience Management Curriculum

Volvo Trucks Academy Launches Principles of Customer Experience Management Curriculum

The Principles of Customer Experience Management curriculum provides a fundamental explanation of the dealer CEM program, its contributions to service success, and how using the Qualtrics system can maximize your impact on customer experience.

The curriculum consists of four courses:

500592: Volvo CEM: An Introduction to the Service Experience
500593: Volvo Monitoring CEM Performance
500594: Volvo Addressing Customer Feedback
500595: Volvo Maximizing Survey Responses

See the curriculum here.