Volvo Customer Relationship Management (CRM) Tool

Course Number:
500737
Training Type:
Online Class
Used Truck Sales Professional
Training Hours:
Less than 1 hour

This course introduces Customer Relationship Management or CRM and explains how the Volvo CRM tool can assist sales professionals in managing their customers.  Upon completion of this course, participants will be prepared to execute the following tasks in our CRM tool:

  1. Create new customer records
  2. Plan & track customer communications
  3. Monitor all customer relationship progress
  4. Share activities & results with managers
Launch