Fleet Warranty Overview

Course Number:
501859-01
Training Type:
Online Class
Training Hours:
Less than 1 hour
This course provides the learner with the fundamentals of Mack and Volvo warranties and how to determine whether a repair qualifies for coverage.
Topics include:
  • Warranty Basics and how coverage is defined
  • The three key elements of a claim:
    • Causal part
    • Progressive damage
    • Multiple failures
  • Using the FACT method (Failure, Analysis, Coverage, Time/Mileage) to determine if the claim is file-ready.
  • Common situations that are not warrantable
  • Where to find warranty certificates, coverages, and policies
Launch