Volvo Introduction to Service Contracts

Course Number:
501020
Training Type:
Online Class
Training Hours:
Less than 1 hour
This course explores how Volvo service contracts work and how to support customers who use them. It explains contract types and coverage, how to apply the Certified Uptime Dealer process in the service bays, where to find coverage details, how to set expectations, and when to escalate questions.
Upon completion of this course, participants will be able to:
  • Explain Volvo service contracts and their value
  • Differentiate contract types and coverage
  • Locate and interpret coverage details in Volvo systems
  • Apply the Certified Uptime Dealer (CUD) process for contract work in the service bays
  • Set accurate customer expectations about coverage and scheduling
  • Escalate contract-related questions and issues appropriately
Launch