Foundations of Continuous Improvement

Foundations of Continuous Improvement provides essential knowledge and practical tools to help dealership employees understand the core business principles of continuous improvement. Designed for all experience levels, the included learnings lay the groundwork for a deeper understanding of how integrating a continuous improvement mindset sets you and your dealership on the path to increasing success.

Upon completing this curriculum, you will:

• Understand the differences between processes, procedures, standards, and policies as well as how they work together to support a smooth, efficient workplace
• Know how to create and maintain clear, effective Standard Operating Procedures (SOPs)
• Be introduced to the PDCA (Plan-Do-Check-Act) Cycle as a practical tool for driving continuous improvement