Volvo

COURSE CATALOG

Welcome to the Volvo Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Volvo Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Volvo dealership by clicking on the links below.

Service980521: Service Operations Management

Service Operations Management

The Service Operations Management virtual course gives service managers the opportunity to evaluate their service department’s current situation and develop a plan that meets the industry-proven operational standards of a heavy truck service department.

Participants deep dive into service operations by calculating a variety of shop metrics, focusing on how parts and service can work together to improve the speed of repairs and the quality of service. Participants will review the Certified Uptime Dealer process in order to implement and maintain its standards.

Training type: Virtual

Cost: See Navigator

Training hours: 24

Test-out: No

Intended for: General managers, service managers, assistant service managers, shop foremen, and anyone being considered for a service managerial role

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.

Questions?

Reach out to the Volvo Trucks Academy team at academy-help@volvo.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.